Sometimes, we just need to be given the space and reminder to do our job.
1) Recently, working in FSJ, where the pharmacy is much busier by nature of problems and interruptions, the other staff does a great job in triaging before asking for a pharmacist’s help or involvement. A set of screening is done at intake. Preliminary questions are asked at pickup. Waiting time is more than sufficient.They’re definitely doing their job, exceeding the expectation norm really. However, their diligence is almost preventing me from doing my job. I’m not actually that busy that I can talk to the patient; I actually should talk to the patient even if they have no concerns. I understand why it is what it is. Sometimes though, it’s overprotection as if I’m working behind a wall. I need to find a hole to break through my own team of defense. It also feels like working in the war room. We’re delivering on speedy service, but is that quality patient care? In every profession, we get caught up in the balance of getting things done and doing things well. Doing things well, every bit counts but the opportunity needs to be there too. Everyone needs space to do their job.
2) This reflection topic also reminded me something from a few months ago. It was one of the feedback I most appreciated in the recent years. I was going through a tough time in my energy and engagement level at work. A person told me it’s probably obvious to clients and not best appreciated. I basically took it as that’s right, I better get myself together and do my job. Sometimes, our motivation slips and we just need a brutally honest reminder to do our job.